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So, Senior GM told me to come here: TEAMS - they dissapeared

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Author	Thread Statistics \| Show CCP posts - 4 post(s)
Kenneth Feld Habitual Euthanasia Pandemic Legion 160	Posted - 2014.09.09 13:19:03 - [1] - Quote As some are aware about 3 weeks after Jul 22nd Teams started dissapearing due to sloppy code on CCP part CCP has never acknowledged this as far as I know A few days later teams returned A day or 2 after that, teams got a few days added onto their time Well, during the time they were missing 4 things happened: I built more components for an Aeon because I lost a ME 6.5 team, and those comps were built without the 2.5% comp team The Aeon was put in build with a 4.5% me team we scrambled and bought at the last second approx 20% of the cap comps for a large order of Carriers were also put on with no 2.5% ME team We bought replacement teams a week ahead of time I, personally, don't think i should lose approx 3 billion isk in mineral costs, plus an additional 1.5 billion in teams cost that ended up overlapping quite a bit, due to CCP mistake, but my petition wasn't answered yes or no, it was just passed off to "We aren't going to do anything unless the CSM get involved" and they even provided me a link to this forum - wasn't that nice of them. I basically financed CCP QA program with 3 billion isk, that is absurd and CCP should be ashamed of themselves, however they won't even acknowledge there was a problem - I guess if they did they would be responsible for reimbursement I am asking the CSM to get involved and find out when we are going to be reimbursed for this debacle and have CCP take ownership of their mess.
Kenneth Feld Habitual Euthanasia Pandemic Legion 160	Posted - 2014.09.09 14:41:23 - [2] - Quote DJ FunkyBacon wrote: Wait... CCP told you in a petition to take this up with us??? Yes SIR Absolutely, he even gave the the URL to this forum The problem is I can't copy/paste the correspondence here I will read the rules and if allowed i can email it to you or something, maybe you can advise the best way for you to get a hold of it.
Kenneth Feld Habitual Euthanasia Pandemic Legion 160	Posted - 2014.09.09 23:59:04 - [3] - Quote I will post all I can legally Lets give them a chance to figure out what is going on, what happened and then post about it
Kenneth Feld Habitual Euthanasia Pandemic Legion 160	Posted - 2014.09.10 03:30:19 - [4] - Quote Slicr wrote: Kenneth Feld wrote: I will post all I can legally Lets give them a chance to figure out what is going on, what happened and then post about it I meant the Community manager :) Others may have this problem and having them not at least mention it. No, there were alot of threads when it happened, CCP KNOW who it happened to, that is why I think it will take a bit to get a handle on how bad this actually was.
Kenneth Feld Habitual Euthanasia Pandemic Legion 160	Posted - 2014.09.10 10:22:46 - [5] - Quote https://forums.eveonline.com/default.aspx?g=posts&t=366872 https://forums.eveonline.com/default.aspx?g=posts&m=4915238#post4915238 The first is a smallish thread, but it shows the frustration and got locked, the second is CCP Claymore saying he will look into it after a few of us complained and NO ONE ever got back to us, the teams just showed back up about 4 days later
Kenneth Feld Habitual Euthanasia Pandemic Legion 160	Posted - 2014.09.12 01:22:01 - [6] - Quote No one has contacted me, I asked my CSM and all he said was Investigation ongoing So, we wait, I'd figure at least another week before we hear anything
Kenneth Feld Habitual Euthanasia Pandemic Legion 160	Posted - 2014.09.23 22:04:09 - [7] - Quote Well, I sorta figured I would hear something by now, but still nothing. They have been hard at work on my other petitions for Crius mess ups, and all have been systematically closed with little or no resolution. Funny thing is I have 3 petitions in on this, due to 3 different pilots putting in jobs being affected by teams 1 got closed and they basically said sorry, not much we can do 1 got a reply about 3 weeks ago saying please give us more time 1 got the reply which prompted this thread all 3 were from the same GM LOL
Kenneth Feld Habitual Euthanasia Pandemic Legion 160	Posted - 2014.10.06 20:41:02 - [8] - Quote 2 more weeks and nothing. Maybe they won't ignore me at at EvE Vegas
Kenneth Feld Habitual Euthanasia Pandemic Legion 162	Posted - 2014.10.20 20:57:42 - [9] - Quote I am soooo pissed I missed EvE vegas, I was going to print out the responses to give you guys a good laugh Basically, I resubmitted as you asked and another Senior GM told me to get ****** I replied, then why did CCP Falcon tell me to resubmit reply: CCP Falcon did what, HUH? I replied, relinking the SAME THING I put in my original petition (This shows CLEARLY they didn't even read it) Next reply I got was "We are working on it, but customer service really can't do anything" Hopefully we might announce something soon CCP customer service - running in circles since 1994
Kenneth Feld Habitual Euthanasia Pandemic Legion 162	Posted - 2014.10.30 22:37:53 - [10] - Quote Well, I got the final notice earlier today Thanks for playing but it will be too hard to figure it all out, so we think what we already did is fine thanks for nothing
Kenneth Feld Habitual Euthanasia Pandemic Legion 162	Posted - 2014.11.15 18:37:10 - [11] - Quote Well, CCP reopened my ticket 2 days ago, seems there might be some hope.....maybe Or they just want to let me get my hopes up and snatch the rug out from under me again
Kenneth Feld Habitual Euthanasia Pandemic Legion 163	Posted - 2014.11.22 16:19:24 - [12] - Quote CCP Falcon wrote: Kenneth Feld wrote: I replied, then why did CCP Falcon tell me to resubmit Yep, I certainly did. Sorry for the delay in getting this taken care of, but there's been a lot of data mining to do in order to ascertain how many people were affected by this issue. However the Dev team have looked into it and have done all the research needed to get things squared away, and get everyone identified. A script has been run during downtime today that reimburses everyone's ISK who won a bid on a team auction that resulted in the team leaving early. This is regardless of whether or not their received a new team to compensate for the lost time. CCP Falcon Thanks for your help in this matter. Although the reimbursement is a pittance compared to what I lost in minerals, I agree that is probably the only realistic way of restitution. I can't even see what jobs were put on that far back using in game things and at the time, I was building several titans and half a dozen SC's simultaneously as well as a run of 24 Archons. Just keeping track of that for building purposes is one thing, but halfway through the build, changing the mineral requirements for the ships as well as the components was a monumental PITA, which is why I was so vocal on this. Yeah, it is kind of a backhanded thanks, but at this time, that is all I am willing to offer, this still stings Kenneth

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